{"id":304,"date":"2026-03-23T18:02:16","date_gmt":"2026-03-23T18:02:16","guid":{"rendered":"https:\/\/www.go-deck.com\/vn\/facilitating-conflict-resolution-in-agile-teams\/"},"modified":"2026-03-23T18:02:16","modified_gmt":"2026-03-23T18:02:16","slug":"facilitating-conflict-resolution-in-agile-teams","status":"publish","type":"post","link":"https:\/\/www.go-deck.com\/vn\/facilitating-conflict-resolution-in-agile-teams\/","title":{"rendered":"H\u1ed7 tr\u1ee3 gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t trong c\u00e1c \u0111\u1ed9i ng\u0169 Agile"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Cartoon infographic summarizing conflict resolution in Agile teams: types of conflict (task vs relationship), psychological safety foundation, resolution techniques (NVC, disagree &amp; commit, timeboxing), Agile roles (Scrum Master, Product Owner, Dev Team), retrospective formats, prevention strategies, and success metrics for team health\" decoding=\"async\" src=\"https:\/\/www.go-deck.com\/wp-content\/uploads\/2026\/03\/facilitating-conflict-resolution-agile-teams-infographic.jpg\"\/><\/figure>\n<\/div>\n<p>Xung \u0111\u1ed9t l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi trong t\u01b0\u01a1ng t\u00e1c gi\u1eefa con ng\u01b0\u1eddi, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong c\u00e1c nh\u00f3m ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 \u0111ang n\u1ed7 l\u1ef1c \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng m\u1ee5c ti\u00eau ph\u1ee9c t\u1ea1p. Trong b\u1ed1i c\u1ea3nh ph\u00e1t tri\u1ec3n Agile, s\u1ef1 b\u1ea5t \u0111\u1ed3ng kh\u00f4ng ph\u1ea3i l\u00e0 d\u1ea5u hi\u1ec7u c\u1ee7a th\u1ea5t b\u1ea1i; ng\u01b0\u1ee3c l\u1ea1i, n\u00f3 th\u01b0\u1eddng l\u00e0 t\u00edn hi\u1ec7u cho th\u1ea5y s\u1ef1 tham gia s\u00e2u s\u1eafc v\u00e0o c\u00f4ng vi\u1ec7c. Khi c\u00e1c \u0111\u1ed9i nh\u00f3m v\u01b0\u1ee3t qua gi\u1edbi h\u1ea1n \u0111\u1ec3 mang l\u1ea1i gi\u00e1 tr\u1ecb, s\u1ef1 c\u0103ng th\u1eb3ng t\u1ef1 nhi\u00ean s\u1ebd xu\u1ea5t hi\u1ec7n xung quanh c\u00e1c \u01b0u ti\u00ean, ph\u01b0\u01a1ng ph\u00e1p k\u1ef9 thu\u1eadt v\u00e0 ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c. M\u1ee5c ti\u00eau kh\u00f4ng ph\u1ea3i l\u00e0 lo\u1ea1i b\u1ecf xung \u0111\u1ed9t m\u00e0 l\u00e0 h\u1ed7 tr\u1ee3 gi\u1ea3i quy\u1ebft n\u00f3 theo c\u00e1ch l\u00e0m c\u1ee7ng c\u1ed1 \u0111\u1ed9i nh\u00f3m v\u00e0 c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m.<\/p>\n<p>C\u00e1c ph\u01b0\u01a1ng ph\u00e1p Agile nh\u1ea5n m\u1ea1nh v\u00e0o con ng\u01b0\u1eddi v\u00e0 t\u01b0\u01a1ng t\u00e1c h\u01a1n l\u00e0 quy tr\u00ecnh v\u00e0 c\u00f4ng c\u1ee5. Tr\u1ecdng t\u00e2m n\u00e0y \u0111\u1eb7t tr\u00e1ch nhi\u1ec7m giao ti\u1ebfp ho\u00e0n to\u00e0n l\u00ean nh\u1eefng ng\u01b0\u1eddi tham gia. Khi x\u1ea3y ra b\u1ea5t \u0111\u1ed3ng, c\u01a1 ch\u1ebf x\u1eed l\u00fd ph\u1ea3i d\u1ef1a tr\u00ean s\u1ef1 t\u00f4n tr\u1ecdng, minh b\u1ea1ch v\u00e0 cam k\u1ebft chung v\u00ec s\u1ee9 m\u1ec7nh c\u1ee7a \u0111\u1ed9i nh\u00f3m. H\u01b0\u1edbng d\u1eabn n\u00e0y kh\u00e1m ph\u00e1 c\u00e1c c\u01a1 ch\u1ebf v\u1eadn h\u00e0nh xung \u0111\u1ed9t trong m\u00f4i tr\u01b0\u1eddng Agile, cung c\u1ea5p c\u00e1c khung th\u1ef1c ti\u1ec5n \u0111\u1ec3 hi\u1ec3u, x\u1eed l\u00fd v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c tranh ch\u1ea5p m\u00e0 kh\u00f4ng ph\u1ee5 thu\u1ed9c v\u00e0o ph\u1ea7n m\u1ec1m b\u00ean ngo\u00e0i hay c\u00e1c c\u1ea5u tr\u00fac ph\u00e2n c\u1ea5p c\u1ee9ng nh\u1eafc.<\/p>\n<h2>Hi\u1ec3u r\u00f5 b\u1ea3n ch\u1ea5t c\u1ee7a xung \u0111\u1ed9t trong Agile \ud83e\udde9<\/h2>\n<p>\u0110\u1ec3 gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, \u0111i\u1ec1u \u0111\u1ea7u ti\u00ean l\u00e0 ph\u1ea3i hi\u1ec3u r\u00f5 ngu\u1ed3n g\u1ed1c c\u1ee7a n\u00f3. Trong nhi\u1ec1u m\u00f4i tr\u01b0\u1eddng truy\u1ec1n th\u1ed1ng, xung \u0111\u1ed9t \u0111\u01b0\u1ee3c xem l\u00e0 s\u1ef1 gi\u00e1n \u0111o\u1ea1n c\u1ea7n b\u1ecb d\u1eadp t\u1eaft. Trong Agile, n\u00f3 l\u1ea1i \u0111\u01b0\u1ee3c xem l\u00e0 ngu\u1ed3n g\u1ed1c c\u1ee7a \u0111\u1ed5i m\u1edbi. Khi c\u00e1c th\u00e0nh vi\u00ean trong \u0111\u1ed9i nh\u00f3m th\u00e1ch th\u1ee9c hi\u1ec7n tr\u1ea1ng, h\u1ecd th\u01b0\u1eddng \u0111ang ph\u00e1t hi\u1ec7n ra nh\u1eefng r\u1ee7i ro ho\u1eb7c c\u01a1 h\u1ed9i m\u00e0 nh\u1eefng ng\u01b0\u1eddi kh\u00e1c \u0111\u00e3 b\u1ecf qua.<\/p>\n<h3>C\u00e1c lo\u1ea1i xung \u0111\u1ed9t<\/h3>\n<p>Kh\u00f4ng ph\u1ea3i m\u1ecdi b\u1ea5t \u0111\u1ed3ng n\u00e0o c\u0169ng gi\u1ed1ng nhau. Ph\u00e2n bi\u1ec7t c\u00e1c lo\u1ea1i xung \u0111\u1ed9t s\u1ebd gi\u00fap x\u00e1c \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c ph\u1ea3n \u1ee9ng ph\u00f9 h\u1ee3p. N\u00f3i chung, xung \u0111\u1ed9t \u0111\u01b0\u1ee3c chia th\u00e0nh hai nh\u00f3m ch\u00ednh:<\/p>\n<ul>\n<li>\n<p><strong>Xung \u0111\u1ed9t v\u1ec1 nhi\u1ec7m v\u1ee5:<\/strong> Nh\u1eefng b\u1ea5t \u0111\u1ed3ng v\u1ec1 n\u1ed9i dung c\u00f4ng vi\u1ec7c. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m c\u00e1c quy\u1ebft \u0111\u1ecbnh k\u1ef9 thu\u1eadt, l\u1ef1a ch\u1ecdn thi\u1ebft k\u1ebf ho\u1eb7c \u01b0u ti\u00ean t\u00ednh n\u0103ng. Xung \u0111\u1ed9t v\u1ec1 nhi\u1ec7m v\u1ee5 th\u01b0\u1eddng l\u00e0nh m\u1ea1nh v\u00e0 c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn c\u00e1c gi\u1ea3i ph\u00e1p t\u1ed1t h\u01a1n n\u1ebfu \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd m\u1ed9t c\u00e1ch x\u00e2y d\u1ef1ng.<\/p>\n<\/li>\n<li>\n<p><strong>Xung \u0111\u1ed9t v\u1ec1 m\u1ed1i quan h\u1ec7:<\/strong> Nh\u1eefng b\u1ea5t \u0111\u1ed3ng d\u1ef1a tr\u00ean s\u1ef1 kh\u00f4ng ph\u00f9 h\u1ee3p gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m m\u00e2u thu\u1eabn t\u00ednh c\u00e1ch, c\u1ea3m gi\u00e1c b\u1ecb x\u00fac ph\u1ea1m ho\u1eb7c v\u1ea5n \u0111\u1ec1 tin t\u01b0\u1edfng. Xung \u0111\u1ed9t v\u1ec1 m\u1ed1i quan h\u1ec7 g\u1ea7n nh\u01b0 lu\u00f4n g\u00e2y h\u1ea1i cho t\u1ed1c \u0111\u1ed9 v\u00e0 tinh th\u1ea7n l\u00e0m vi\u1ec7c c\u1ee7a \u0111\u1ed9i nh\u00f3m.<\/p>\n<\/li>\n<\/ul>\n<p>C\u00e1c \u0111\u1ed9i nh\u00f3m Agile c\u1ea7n n\u1ed7 l\u1ef1c t\u1ed1i \u0111a h\u00f3a xung \u0111\u1ed9t v\u1ec1 nhi\u1ec7m v\u1ee5 trong khi gi\u1ea3m thi\u1ec3u xung \u0111\u1ed9t v\u1ec1 m\u1ed1i quan h\u1ec7. Th\u00e1ch th\u1ee9c n\u1eb1m \u1edf ch\u1ed7 \u0111\u1ea3m b\u1ea3o r\u1eb1ng lo\u1ea1i xung \u0111\u1ed9t tr\u01b0\u1edbc kh\u00f4ng chuy\u1ec3n h\u00f3a th\u00e0nh lo\u1ea1i sau.<\/p>\n<h2>N\u1ec1n t\u1ea3ng: An to\u00e0n v\u1ec1 t\u00e2m l\u00fd \ud83d\udee1\ufe0f<\/h2>\n<p>Tr\u01b0\u1edbc khi b\u1ea5t k\u1ef3 k\u1ef9 thu\u1eadt gi\u1ea3i quy\u1ebft n\u00e0o \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng, m\u00f4i tr\u01b0\u1eddng ph\u1ea3i h\u1ed7 tr\u1ee3 cho s\u1ef1 giao ti\u1ebfp c\u1edfi m\u1edf. An to\u00e0n v\u1ec1 t\u00e2m l\u00fd l\u00e0 ni\u1ec1m tin chung r\u1eb1ng \u0111\u1ed9i nh\u00f3m l\u00e0 n\u01a1i an to\u00e0n \u0111\u1ec3 ch\u1ea5p nh\u1eadn r\u1ee7i ro trong c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u00e1 nh\u00e2n. Trong m\u1ed9t \u0111\u1ed9i nh\u00f3m an to\u00e0n v\u1ec1 t\u00e2m l\u00fd, c\u00e1c th\u00e0nh vi\u00ean c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i khi th\u1eeba nh\u1eadn sai l\u1ea7m, \u0111\u1eb7t c\u00e2u h\u1ecfi v\u00e0 \u0111\u01b0a ra nh\u1eefng \u00fd t\u01b0\u1edfng g\u00e2y tranh c\u00e3i m\u00e0 kh\u00f4ng s\u1ee3 b\u1ecb tr\u1eebng ph\u1ea1t hay s\u1ec9 nh\u1ee5c.<\/p>\n<h3>D\u1ea5u hi\u1ec7u c\u1ee7a an to\u00e0n v\u1ec1 t\u00e2m l\u00fd<\/h3>\n<p>C\u00e1c \u0111\u1ed9i nh\u00f3m c\u00f3 m\u1ee9c \u0111\u1ed9 an to\u00e0n v\u1ec1 t\u00e2m l\u00fd cao th\u1ec3 hi\u1ec7n nh\u1eefng h\u00e0nh vi c\u1ee5 th\u1ec3 gi\u00fap gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t d\u1ec5 d\u00e0ng h\u01a1n:<\/p>\n<ul>\n<li>\n<p><strong>Th\u1eeba nh\u1eadn l\u1ed7i m\u1ed9t c\u00e1ch c\u1edfi m\u1edf:<\/strong> Khi x\u1ea3y ra sai s\u00f3t, tr\u1ecdng t\u00e2m l\u00e0 s\u1eeda ch\u1eefa quy tr\u00ecnh, ch\u1ee9 kh\u00f4ng ph\u1ea3i \u0111\u1ed5 l\u1ed7i cho c\u00e1 nh\u00e2n.<\/p>\n<\/li>\n<li>\n<p><strong>L\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng:<\/strong> C\u00e1c th\u00e0nh vi\u00ean trong \u0111\u1ed9i l\u1eafng nghe \u0111\u1ec3 hi\u1ec3u, ch\u1ee9 kh\u00f4ng ch\u1ec9 \u0111\u1ec3 tr\u1ea3 l\u1eddi.<\/p>\n<\/li>\n<li>\n<p><strong>S\u1ef1 khi\u00eam t\u1ed1n, c\u1edfi m\u1edf:<\/strong> C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o th\u1eeba nh\u1eadn khi h\u1ecd kh\u00f4ng bi\u1ebft c\u00e2u tr\u1ea3 l\u1eddi.<\/p>\n<\/li>\n<li>\n<p><strong>Th\u00e1ch th\u1ee9c quy\u1ec1n l\u1ef1c:<\/strong> C\u00e1c th\u00e0nh vi\u00ean tr\u1ebb c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c trao quy\u1ec1n \u0111\u1ec3 th\u00e1ch th\u1ee9c c\u00e1c th\u00e0nh vi\u00ean c\u1ea5p cao v\u1ec1 m\u1eb7t k\u1ef9 thu\u1eadt.<\/p>\n<\/li>\n<\/ul>\n<p>Kh\u00f4ng c\u00f3 n\u1ec1n t\u1ea3ng n\u00e0y, vi\u1ec7c gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t s\u1ebd tr\u1edf th\u00e0nh m\u1ed9t cu\u1ed9c ch\u01a1i ch\u00ednh tr\u1ecb thay v\u00ec ho\u1ea1t \u0111\u1ed9ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. N\u1ebfu c\u00e1c th\u00e0nh vi\u00ean trong \u0111\u1ed9i s\u1ee3 b\u1ecb tr\u1eebng ph\u1ea1t khi l\u00ean ti\u1ebfng, nh\u1eefng b\u1ea5t \u0111\u1ed3ng s\u1ebd t\u00edch t\u1ee5 cho \u0111\u1ebfn khi tr\u1edf n\u00ean \u0111\u1ed9c h\u1ea1i.<\/p>\n<h2>C\u00e1c k\u1ef9 thu\u1eadt gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t \ud83d\udee0\ufe0f<\/h2>\n<p>Khi x\u1ea3y ra c\u0103ng th\u1eb3ng, vi\u1ec7c c\u00f3 m\u1ed9t b\u1ed9 c\u00f4ng c\u1ee5 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p gi\u1ea3i quy\u1ebft l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft. Nh\u1eefng k\u1ef9 thu\u1eadt n\u00e0y t\u1eadp trung v\u00e0o giao ti\u1ebfp v\u00e0 quy tr\u00ecnh ch\u1ee9 kh\u00f4ng ph\u1ea3i v\u00e0o t\u00ednh n\u0103ng ph\u1ea7n m\u1ec1m. C\u00e1c ph\u01b0\u01a1ng ph\u00e1p sau \u0111\u00e2y \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh l\u00e0 gi\u00fap gi\u1ea3m c\u0103ng th\u1eb3ng v\u00e0 t\u00ecm ra \u0111i\u1ec3m chung.<\/p>\n<h3>1. Giao ti\u1ebfp kh\u00f4ng b\u1ea1o l\u1ef1c (NVC)<\/h3>\n<p>Giao ti\u1ebfp kh\u00f4ng b\u1ea1o l\u1ef1c l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p c\u00f3 c\u1ea5u tr\u00fac v\u1ec1 n\u00f3i v\u00e0 l\u1eafng nghe, t\u1eadp trung v\u00e0o nhu c\u1ea7u thay v\u00ec ph\u00e1n x\u00e9t. N\u00f3 bao g\u1ed3m b\u1ed1n b\u01b0\u1edbc:<\/p>\n<ul>\n<li>\n<p><strong>Quan s\u00e1t:<\/strong> N\u00eau c\u00e1c s\u1ef1 th\u1eadt m\u00e0 kh\u00f4ng \u0111\u00e1nh gi\u00e1. Thay v\u00ec n\u00f3i \u201cB\u1ea1n l\u01b0\u1eddi bi\u1ebfng,\u201d h\u00e3y n\u00f3i \u201cT\u00f4i nh\u1eadn th\u1ea5y nhi\u1ec7m v\u1ee5 ch\u01b0a \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh \u0111\u00fang h\u1ea1n.\u201d<\/p>\n<\/li>\n<li>\n<p><strong>C\u1ea3m gi\u00e1c:<\/strong>Th\u1ec3 hi\u1ec7n c\u1ea3m x\u00fac c\u1ee7a b\u1ea1n khi quan s\u00e1t \u0111i\u1ec1u \u0111\u00f3. \u201cT\u00f4i c\u1ea3m th\u1ea5y lo l\u1eafng v\u1ec1 ti\u1ebfn \u0111\u1ed9.\u201d<\/p>\n<\/li>\n<li>\n<p><strong>Nhu c\u1ea7u:<\/strong>X\u00e1c \u0111\u1ecbnh nhu c\u1ea7u c\u1ed1t l\u00f5i. \u201cT\u00f4i c\u1ea7n \u0111\u1ea3m b\u1ea3o ch\u00fang ta c\u00f3 th\u1ec3 cung c\u1ea5p gi\u00e1 tr\u1ecb cho kh\u00e1ch h\u00e0ng \u0111\u00fang h\u1ea1n.\u201d<\/p>\n<\/li>\n<li>\n<p><strong>Y\u00eau c\u1ea7u:<\/strong>Y\u00eau c\u1ea7u m\u1ed9t h\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3. \u201cLi\u1ec7u ch\u00fang ta c\u00f3 th\u1ec3 \u0111\u1ed3ng \u00fd th\u1ef1c hi\u1ec7n ki\u1ec3m tra h\u00e0ng ng\u00e0y cho \u0111\u1ebfn khi nhi\u1ec7m v\u1ee5 ho\u00e0n th\u00e0nh kh\u00f4ng?\u201d<\/p>\n<\/li>\n<\/ul>\n<p>S\u1eed d\u1ee5ng NVC chuy\u1ec3n cu\u1ed9c tr\u00f2 chuy\u1ec7n t\u1eeb nh\u1eefng l\u1eddi ch\u1ec9 tr\u00edch c\u00e1 nh\u00e2n sang nhu c\u1ea7u chung, gi\u00fap vi\u1ec7c t\u00ecm ra gi\u1ea3i ph\u00e1p tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n.<\/p>\n<h3>2. M\u00f4 h\u00ecnh Kh\u00f4ng \u0111\u1ed3ng \u00fd v\u00e0 Cam k\u1ebft<\/h3>\n<p>Quy\u1ebft \u0111\u1ecbnh th\u01b0\u1eddng l\u00e0 ngu\u1ed3n g\u1ed1c c\u1ee7a xung \u0111\u1ed9t. Nguy\u00ean t\u1eafc \u201cKh\u00f4ng \u0111\u1ed3ng \u00fd v\u00e0 Cam k\u1ebft\u201d cho ph\u00e9p c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m th\u1ec3 hi\u1ec7n s\u1ef1 ph\u1ea3n \u0111\u1ed1i m\u1ea1nh m\u1ebd trong giai \u0111o\u1ea1n th\u1ea3o lu\u1eadn. Khi m\u1ed9t quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u01b0a ra, m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u cam k\u1ebft th\u1ef1c hi\u1ec7n \u0111\u1ea7y \u0111\u1ee7, ngay c\u1ea3 khi ban \u0111\u1ea7u h\u1ecd kh\u00f4ng \u0111\u1ed3ng \u00fd. \u0110i\u1ec1u n\u00e0y ng\u0103n ng\u1eeba t\u00ecnh tr\u1ea1ng \u0111\u00ecnh tr\u1ec7 trong khi v\u1eabn \u0111\u1ea3m b\u1ea3o m\u1ecdi \u00fd ki\u1ebfn \u0111\u1ec1u \u0111\u01b0\u1ee3c l\u1eafng nghe.<\/p>\n<h3>3. Gi\u1edbi h\u1ea1n th\u1eddi gian th\u1ea3o lu\u1eadn<\/h3>\n<p>Th\u1ea3o lu\u1eadn v\u00f4 t\u1eadn l\u00e0 m\u1ed9t c\u00e1i b\u1eaby ph\u1ed5 bi\u1ebfn. Khi x\u1ea3y ra xung \u0111\u1ed9t, h\u00e3y \u0111\u1eb7t gi\u1edbi h\u1ea1n th\u1eddi gian c\u1ee5 th\u1ec3 cho cu\u1ed9c th\u1ea3o lu\u1eadn. N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng thu\u1eadn trong khung th\u1eddi gian \u0111\u00f3, v\u1ea5n \u0111\u1ec1 s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n l\u00ean c\u1ea5p cao h\u01a1n ho\u1eb7c t\u1ea1m ho\u00e3n \u0111\u1ec3 xem x\u00e9t l\u1ea1i sau. \u0110i\u1ec1u n\u00e0y ng\u0103n ch\u1eb7n xung \u0111\u1ed9t l\u00e0m t\u1ed1n h\u1ebft to\u00e0n b\u1ed9 sprint.<\/p>\n<h2>Vai tr\u00f2 trong gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t \ud83c\udfad<\/h2>\n<p>C\u00e1c vai tr\u00f2 kh\u00e1c nhau trong khung Agile c\u00f3 tr\u00e1ch nhi\u1ec7m ri\u00eang bi\u1ec7t khi xung \u0111\u1ed9t x\u1ea3y ra. Hi\u1ec3u r\u00f5 c\u00e1c ranh gi\u1edbi n\u00e0y gi\u00fap ng\u0103n ng\u1eeba s\u1ef1 nh\u1ea7m l\u1eabn vai tr\u00f2 tr\u1edf th\u00e0nh nguy\u00ean nh\u00e2n g\u00e2y c\u0103ng th\u1eb3ng.<\/p>\n<h3>Ng\u01b0\u1eddi Scrum Master<\/h3>\n<p>Ng\u01b0\u1eddi Scrum Master \u0111\u00f3ng vai tr\u00f2 ng\u01b0\u1eddi \u0111i\u1ec1u ph\u1ed1i ch\u1ee9 kh\u00f4ng ph\u1ea3i ng\u01b0\u1eddi qu\u1ea3n l\u00fd. Nhi\u1ec7m v\u1ee5 ch\u00ednh c\u1ee7a h\u1ecd trong l\u00fac xung \u0111\u1ed9t l\u00e0 \u0111\u1ea3m b\u1ea3o quy tr\u00ecnh \u0111\u01b0\u1ee3c tu\u00e2n th\u1ee7 v\u00e0 c\u00e1c k\u00eanh giao ti\u1ebfp v\u1eabn m\u1edf. H\u1ecd kh\u00f4ng \u0111\u01b0a ra gi\u1ea3i ph\u00e1p m\u00e0 h\u01b0\u1edbng d\u1eabn \u0111\u1ed9i \u0111i \u0111\u1ebfn gi\u1ea3i ph\u00e1p. H\u1ecd ch\u1ecbu tr\u00e1ch nhi\u1ec7m lo\u1ea1i b\u1ecf c\u00e1c tr\u1edf ng\u1ea1i \u0111ang c\u1ea3n tr\u1edf ti\u1ebfn \u0111\u1ed9 do v\u1ea5n \u0111\u1ec1 gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n.<\/p>\n<h3>Ng\u01b0\u1eddi Ch\u1ee7 s\u1ea3n ph\u1ea9m<\/h3>\n<p>Ng\u01b0\u1eddi Ch\u1ee7 s\u1ea3n ph\u1ea9m ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 \u201cc\u00e1i g\u00ec\u201d v\u00e0 \u201ct\u1ea1i sao\u201d. Xung \u0111\u1ed9t li\u00ean quan \u0111\u1ebfn \u01b0u ti\u00ean th\u01b0\u1eddng x\u1ea3y ra \u1edf \u0111\u00e2y. Ng\u01b0\u1eddi Ch\u1ee7 s\u1ea3n ph\u1ea9m c\u1ea7n ki\u00ean \u0111\u1ecbnh nh\u01b0ng minh b\u1ea1ch. H\u1ecd ph\u1ea3i gi\u1ea3i th\u00edch l\u00fd do \u0111\u1eb1ng sau c\u00e1c \u01b0u ti\u00ean \u0111\u1ec3 gi\u00fap \u0111\u1ed9i hi\u1ec3u b\u1ed1i c\u1ea3nh kinh doanh, t\u1eeb \u0111\u00f3 gi\u1ea3m b\u1edbt c\u0103ng th\u1eb3ng do c\u1ea3m gi\u00e1c t\u00f9y ti\u1ec7n.<\/p>\n<h3>\u0110\u1ed9i Ph\u00e1t tri\u1ec3n<\/h3>\n<p>\u0110\u1ed9i Ph\u00e1t tri\u1ec3n ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 \u201cl\u00e0m th\u1ebf n\u00e0o\u201d. Xung \u0111\u1ed9t li\u00ean quan \u0111\u1ebfn tri\u1ec3n khai k\u1ef9 thu\u1eadt n\u1eb1m trong ph\u1ea1m vi c\u1ee7a h\u1ecd. H\u1ecd ph\u1ea3i t\u1ef1 t\u1ed5 ch\u1ee9c \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c b\u1ea5t \u0111\u1ed3ng k\u1ef9 thu\u1eadt. N\u1ebfu kh\u00f4ng th\u1ec3 \u0111\u1ed3ng thu\u1eadn, h\u1ecd c\u00f3 th\u1ec3 c\u1ea7n t\u00ecm s\u1ef1 \u0111\u1ed3ng thu\u1eadn th\u00f4ng qua vi\u1ec7c x\u00e2y d\u1ef1ng b\u1ea3n m\u1eabu ho\u1eb7c c\u00f4ng vi\u1ec7c spike \u0111\u1ec3 thu th\u1eadp d\u1eef li\u1ec7u tr\u01b0\u1edbc khi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh.<\/p>\n<h2>C\u1ea5u tr\u00fac cu\u1ed9c tr\u00f2 chuy\u1ec7n: B\u1ea3ng so s\u00e1nh<\/h2>\n<p>\u0110\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n c\u00e1ch x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng kh\u00e1c nhau, h\u00e3y xem x\u00e9t b\u1ea3ng so s\u00e1nh d\u01b0\u1edbi \u0111\u00e2y v\u1ec1 c\u00e1c lo\u1ea1i xung \u0111\u1ed9t v\u00e0 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c x\u1eed l\u00fd \u0111\u01b0\u1ee3c khuy\u1ebfn ngh\u1ecb.<\/p>\n<table style=\"min-width: 100px;\">\n<colgroup>\n<col style=\"min-width: 25px;\"\/>\n<col style=\"min-width: 25px;\"\/>\n<col style=\"min-width: 25px;\"\/>\n<col style=\"min-width: 25px;\"\/><\/colgroup>\n<tbody>\n<tr>\n<th colspan=\"1\" rowspan=\"1\">\n<p>T\u00ecnh hu\u1ed1ng xung \u0111\u1ed9t<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>Nguy\u00ean nh\u00e2n c\u1ed1t l\u00f5i<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>Ph\u01b0\u01a1ng ph\u00e1p \u0111\u01b0\u1ee3c khuy\u1ebfn ngh\u1ecb<\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p>M\u1ee5c ti\u00eau<\/p>\n<\/th>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>B\u1ea5t \u0111\u1ed3ng v\u1ec1 ki\u1ebfn tr\u00fac k\u1ef9 thu\u1eadt<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Quan \u0111i\u1ec3m kh\u00e1c nhau v\u1ec1 kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng ho\u1eb7c b\u1ea3o tr\u00ec<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>B\u1ea3n th\u1eed nghi\u1ec7m k\u1ef9 thu\u1eadt ho\u1eb7c M\u00f4 h\u00ecnh ch\u1ee9ng minh<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>S\u1ef1 b\u1ea5t \u0111\u1ed3ng v\u1ec1 m\u1ee5c ti\u00eau Sprint<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>S\u1ef1 kh\u00f4ng \u0111\u1ed3ng b\u1ed9 v\u1ec1 n\u0103ng l\u1ef1c ho\u1eb7c \u0111\u1ed9 ph\u1ee9c t\u1ea1p<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Xem x\u00e9t t\u1ed1c \u0111\u1ed9 v\u00e0 n\u0103ng l\u1ef1c<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Cam k\u1ebft th\u1ef1c t\u1ebf<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Xung \u0111\u1ed9t gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>S\u1ef1 kh\u00f4ng ph\u00f9 h\u1ee3p v\u1ec1 phong c\u00e1ch giao ti\u1ebfp ho\u1eb7c c\u00e1c v\u1ea5n \u0111\u1ec1 trong qu\u00e1 kh\u1ee9<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>H\u00f2a gi\u1ea3i ri\u00eang t\u01b0 ho\u1eb7c bu\u1ed5i t\u1ed5ng k\u1ebft<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Ni\u1ec1m tin \u0111\u00e3 \u0111\u01b0\u1ee3c kh\u00f4i ph\u1ee5c<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Xung \u0111\u1ed9t v\u1ec1 \u01b0u ti\u00ean<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>Nh\u1eefng nhu c\u1ea7u m\u00e2u thu\u1eabn t\u1eeb c\u00e1c b\u00ean li\u00ean quan<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>H\u1ed7 tr\u1ee3 t\u1eeb Ng\u01b0\u1eddi s\u1edf h\u1eefu s\u1ea3n ph\u1ea9m<\/p>\n<\/td>\n<td colspan=\"1\" rowspan=\"1\">\n<p>\u0110\u1ed3ng thu\u1eadn v\u1ec1 gi\u00e1 tr\u1ecb kinh doanh<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>S\u1eed d\u1ee5ng bu\u1ed5i t\u1ed5ng k\u1ebft \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 \ud83d\udd04<\/h2>\n<p>Bu\u1ed5i t\u1ed5ng k\u1ebft l\u00e0 kh\u00f4ng gian \u0111\u01b0\u1ee3c d\u00e0nh ri\u00eang \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 \u0111\u1ed9ng l\u1ef1c nh\u00f3m. \u0110\u00e2y l\u00e0 c\u00f4ng c\u1ee5 hi\u1ec7u qu\u1ea3 nh\u1ea5t \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c xung \u0111\u1ed9t l\u1eb7p l\u1ea1i. Tuy nhi\u00ean, n\u00f3 th\u01b0\u1eddng b\u1ecb s\u1eed d\u1ee5ng sai c\u00e1ch. \u0110\u1ec3 s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3 cho vi\u1ec7c gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t, c\u1ea7n \u00e1p d\u1ee5ng c\u00e1c chi\u1ebfn thu\u1eadt c\u1ee5 th\u1ec3.<\/p>\n<h3>L\u1ef1a ch\u1ecdn \u0111\u1ecbnh d\u1ea1ng an to\u00e0n<\/h3>\n<p>C\u00e1c \u0111\u1ecbnh d\u1ea1ng chu\u1ea9n c\u00f3 th\u1ec3 kh\u00f4ng hi\u1ec7u qu\u1ea3 v\u1edbi nh\u1eefng v\u1ea5n \u0111\u1ec1 s\u00e2u xa. H\u00e3y c\u00e2n nh\u1eafc s\u1eed d\u1ee5ng c\u00e1c \u0111\u1ecbnh d\u1ea1ng t\u1ed5ng k\u1ebft c\u1ee5 th\u1ec3:<\/p>\n<ul>\n<li>\n<p><strong>B\u1eaft \u0111\u1ea7u, D\u1eebng l\u1ea1i, Ti\u1ebfp t\u1ee5c:<\/strong>\u0110\u01a1n gi\u1ea3n v\u00e0 hi\u1ec7u qu\u1ea3 cho nh\u1eefng thay \u0111\u1ed5i h\u00e0nh vi.<\/p>\n<\/li>\n<li>\n<p><strong>Con thuy\u1ec1n:<\/strong>Tr\u1ef1c quan h\u00f3a nh\u1eefng y\u1ebfu t\u1ed1 th\u00fac \u0111\u1ea9y nh\u00f3m ti\u1ebfn l\u00ean ph\u00eda tr\u01b0\u1edbc (gi\u00f3) v\u00e0 nh\u1eefng y\u1ebfu t\u1ed1 c\u1ea3n tr\u1edf s\u1ef1 ti\u1ebfn tri\u1ec3n (neo).<\/p>\n<\/li>\n<li>\n<p><strong>Vui, Bu\u1ed3n, T\u1ee9c gi\u1eadn:<\/strong>Cho ph\u00e9p c\u00e1c th\u00e0nh vi\u00ean nh\u00f3m th\u1ec3 hi\u1ec7n c\u1ea3m x\u00fac m\u1ed9t c\u00e1ch an to\u00e0n li\u00ean quan \u0111\u1ebfn m\u1ed9t s\u1ef1 ki\u1ec7n c\u1ee5 th\u1ec3.<\/p>\n<\/li>\n<\/ul>\n<h3>X\u1eed l\u00fd c\u00e1c ch\u1ee7 \u0111\u1ec1 nh\u1ea1y c\u1ea3m<\/h3>\n<p>N\u1ebfu m\u1ed9t xung \u0111\u1ed9t nh\u1ea1y c\u1ea3m, th\u00ec kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i \u0111\u01b0a ra th\u1ea3o lu\u1eadn ngay l\u1eadp t\u1ee9c tr\u01b0\u1edbc to\u00e0n b\u1ed9 nh\u00f3m. Ng\u01b0\u1eddi Scrum Master c\u00f3 th\u1ec3 c\u1ea7n t\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i h\u1ecdp ri\u00eang tr\u01b0\u1edbc khi \u0111\u01b0a ch\u1ee7 \u0111\u1ec1 n\u00e0y ra th\u1ea3o lu\u1eadn to\u00e0n \u0111\u1ed9i. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u00f3m kh\u00f4ng c\u1ea3m th\u1ea5y b\u1ecb b\u1ea5t ng\u1edd v\u00e0 cu\u1ed9c th\u1ea3o lu\u1eadn v\u1eabn duy tr\u00ec hi\u1ec7u qu\u1ea3.<\/p>\n<h2>Ph\u00f2ng ng\u1eeba: X\u00e2y d\u1ef1ng v\u0103n h\u00f3a b\u1ec1n v\u1eefng \ud83c\udf31<\/h2>\n<p>M\u1eb7c d\u00f9 vi\u1ec7c gi\u1ea3i quy\u1ebft l\u00e0 c\u1ea7n thi\u1ebft, nh\u01b0ng ph\u00f2ng ng\u1eeba c\u00f2n quan tr\u1ecdng h\u01a1n. X\u00e2y d\u1ef1ng m\u1ed9t v\u0103n h\u00f3a c\u00f3 th\u1ec3 d\u1ef1 \u0111o\u00e1n v\u00e0 gi\u1ea3m thi\u1ec3u xung \u0111\u1ed9t \u0111\u00f2i h\u1ecfi s\u1ef1 ch\u1ee7 \u00fd. M\u1ed9t s\u1ed1 th\u1ef1c h\u00e0nh c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng \u0111\u1ec3 gi\u1ea3m t\u1ea7n su\u1ea5t v\u00e0 m\u1ee9c \u0111\u1ed9 nghi\u00eam tr\u1ecdng c\u1ee7a c\u00e1c tranh c\u00e3i.<\/p>\n<h3>\u0110\u1ecbnh ngh\u0129a r\u00f5 r\u00e0ng v\u1ec1 &#8216;\u0110\u00e3 ho\u00e0n th\u00e0nh&#8217;<\/h3>\n<p>S\u1ef1 m\u01a1 h\u1ed3 l\u00e0 m\u00f4i tr\u01b0\u1eddng sinh ra xung \u0111\u1ed9t. Khi nh\u00f3m kh\u00f4ng \u0111\u1ed3ng thu\u1eadn v\u1ec1 ngh\u0129a c\u1ee7a &#8216;ho\u00e0n th\u00e0nh&#8217;, c\u00e1c k\u1ef3 v\u1ecdng s\u1ebd m\u00e2u thu\u1eabn. Vi\u1ec7c thi\u1ebft l\u1eadp m\u1ed9t \u0110\u1ecbnh ngh\u0129a &#8216;\u0110\u00e3 ho\u00e0n th\u00e0nh&#8217; c\u1ee5 th\u1ec3 v\u00e0 c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng s\u1ebd \u0111\u1ea3m b\u1ea3o m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u h\u01b0\u1edbng v\u1ec1 c\u00f9ng m\u1ed9t h\u01b0\u1edbng.<\/p>\n<h3>V\u00f2ng ph\u1ea3n h\u1ed3i li\u00ean t\u1ee5c<\/h3>\n<p>\u0110\u1eebng ch\u1edd \u0111\u1ebfn cu\u1ed1i m\u1ed9t sprint m\u1edbi gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. C\u00e1c v\u00f2ng ph\u1ea3n h\u1ed3i ng\u1eafn gi\u00fap ph\u00e1t hi\u1ec7n v\u00e0 gi\u1ea3i quy\u1ebft nh\u1eefng b\u1ea5t \u0111\u1ed3ng nh\u1ecf tr\u01b0\u1edbc khi ch\u00fang leo thang. C\u00e1c t\u01b0\u01a1ng t\u00e1c h\u00e0ng ng\u00e0y n\u00ean bao g\u1ed3m c\u00e1c k\u00eanh m\u1edf \u0111\u1ec3 n\u00eau l\u00ean lo l\u1eafng.<\/p>\n<h3>S\u1edf h\u1eefu chung<\/h3>\n<p>Khi m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 m\u00e3 ngu\u1ed3n v\u00e0 s\u1ea3n ph\u1ea9m, c\u00e2u chuy\u1ec7n chuy\u1ec3n t\u1eeb &#8216;c\u00f4ng vi\u1ec7c c\u1ee7a t\u00f4i&#8217; sang &#8216;c\u00f4ng vi\u1ec7c c\u1ee7a ch\u00fang ta&#8217;. S\u1edf h\u1eefu chung gi\u00fap gi\u1ea3m h\u00e0nh vi b\u1ea3o v\u1ec7 l\u00e3nh th\u1ed5 v\u00e0 khuy\u1ebfn kh\u00edch h\u1ee3p t\u00e1c khi x\u1ea3y ra v\u1ea5n \u0111\u1ec1.<\/p>\n<h2>N\u00e2ng c\u1ea5p v\u00e0 h\u1ed7 tr\u1ee3 b\u00ean ngo\u00e0i \ud83c\udd98<\/h2>\n<p>Kh\u00f4ng ph\u1ea3i m\u00e2u thu\u1eabn n\u00e0o c\u0169ng c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft n\u1ed9i b\u1ed9. \u0110\u00f4i khi \u0111\u1ed9i nh\u00f3m thi\u1ebfu g\u00f3c nh\u00ecn ho\u1eb7c quy\u1ec1n l\u1ef1c \u0111\u1ec3 ti\u1ebfn tri\u1ec3n. Nh\u1eadn bi\u1ebft khi n\u00e0o c\u1ea7n n\u00e2ng c\u1ea5p l\u00ean c\u1ea5p cao h\u01a1n ch\u00ednh l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng ri\u00eang bi\u1ec7t.<\/p>\n<h3>Khi n\u00e0o c\u1ea7n n\u00e2ng c\u1ea5p?<\/h3>\n<ul>\n<li>\n<p><strong>H\u1ea1n ch\u1ebf ngu\u1ed3n l\u1ef1c:<\/strong> N\u1ebfu m\u00e2u thu\u1eabn li\u00ean quan \u0111\u1ebfn thi\u1ebfu c\u00f4ng c\u1ee5 ho\u1eb7c nh\u00e2n l\u1ef1c m\u00e0 \u0111\u1ed9i nh\u00f3m kh\u00f4ng th\u1ec3 kh\u1eafc ph\u1ee5c.<\/p>\n<\/li>\n<li>\n<p><strong>Vi ph\u1ea1m gi\u00e1 tr\u1ecb:<\/strong> N\u1ebfu m\u00e2u thu\u1eabn li\u00ean quan \u0111\u1ebfn qu\u1ea5y r\u1ed1i ho\u1eb7c ph\u00e2n bi\u1ec7t \u0111\u1ed1i x\u1eed.<\/p>\n<\/li>\n<li>\n<p><strong>Sai l\u1ec7ch chi\u1ebfn l\u01b0\u1ee3c:<\/strong> N\u1ebfu \u0111\u1ed9i nh\u00f3m \u0111ang l\u00e0m nh\u1eefng vi\u1ec7c sai do thay \u0111\u1ed5i t\u1ed5 ch\u1ee9c.<\/p>\n<\/li>\n<\/ul>\n<h3>H\u00f2a gi\u1ea3i b\u00ean ngo\u00e0i<\/h3>\n<p>Trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, vi\u1ec7c c\u00f3 m\u1ed9t ng\u01b0\u1eddi h\u00f2a gi\u1ea3i b\u00ean ngo\u00e0i l\u00e0 c\u1ea7n thi\u1ebft. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t l\u00e3nh \u0111\u1ea1o c\u1ea5p cao t\u1eeb b\u1ed9 ph\u1eadn kh\u00e1c ho\u1eb7c m\u1ed9t hu\u1ea5n luy\u1ec7n vi\u00ean t\u1ed5 ch\u1ee9c. S\u1ef1 trung l\u1eadp c\u1ee7a h\u1ecd c\u00f3 th\u1ec3 gi\u00fap ph\u00e1 v\u1ee1 nh\u1eefng b\u1ebf t\u1eafc m\u00e0 c\u00e1c th\u00e0nh vi\u00ean n\u1ed9i b\u1ed9 kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft.<\/p>\n<h2>S\u1ee9c kh\u1ecfe \u0111\u1ed9i nh\u00f3m l\u00e2u d\u00e0i \ud83c\udfe5<\/h2>\n<p>Gi\u1ea3i quy\u1ebft m\u00e2u thu\u1eabn kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p t\u1ee9c th\u00ec. \u0110\u00f3 l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a vi\u1ec7c duy tr\u00ec li\u00ean t\u1ee5c cho m\u1ed9t \u0111\u1ed9i nh\u00f3m ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3. Nh\u1eefng \u0111\u1ed9i nh\u00f3m bi\u1ebft c\u00e1ch x\u1eed l\u00fd m\u00e2u thu\u1eabn t\u1ed1t s\u1ebd tr\u1edf n\u00ean ki\u00ean c\u01b0\u1eddng h\u01a1n. H\u1ecd h\u1ecdc \u0111\u01b0\u1ee3c c\u00e1c m\u1eabu h\u00ecnh c\u1ee7a ch\u00ednh m\u00ecnh v\u00e0 ph\u00e1t tri\u1ec3n c\u00e1c c\u01a1 ch\u1ebf n\u1ed9i b\u1ed9 \u0111\u1ec3 \u0111\u1ed1i ph\u00f3 v\u1edbi c\u0103ng th\u1eb3ng.<\/p>\n<h3>\u0110o l\u01b0\u1eddng th\u00e0nh c\u00f4ng<\/h3>\n<p>L\u00e0m sao b\u1ea1n bi\u1ebft gi\u1ea3i quy\u1ebft m\u00e2u thu\u1eabn c\u00f3 hi\u1ec7u qu\u1ea3? H\u00e3y theo d\u00f5i nh\u1eefng d\u1ea5u hi\u1ec7u sau theo th\u1eddi gian:<\/p>\n<ul>\n<li>\n<p><strong>\u1ed4n \u0111\u1ecbnh t\u1ed1c \u0111\u1ed9 ph\u00e1t tri\u1ec3n:<\/strong> Nh\u1eefng b\u1ea5t \u0111\u1ed3ng kh\u00f4ng g\u00e2y ra s\u1ef1 s\u1ee5t gi\u1ea3m kh\u00f4ng l\u01b0\u1eddng tr\u01b0\u1edbc trong t\u1ed1c \u0111\u1ed9 giao h\u00e0ng.<\/p>\n<\/li>\n<li>\n<p><strong>T\u00e2m tr\u1ea1ng \u0111\u1ed9i nh\u00f3m:<\/strong> Ph\u1ea3n h\u1ed3i t\u1eeb c\u00e1c bu\u1ed5i t\u1ed5ng k\u1ebft cho th\u1ea5y m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng cao h\u01a1n v\u00e0 c\u0103ng th\u1eb3ng th\u1ea5p h\u01a1n.<\/p>\n<\/li>\n<li>\n<p><strong>Gi\u1ea3m s\u1ed1 l\u01b0\u1ee3ng n\u00e2ng c\u1ea5p:<\/strong> \u00cdt v\u1ea5n \u0111\u1ec1 h\u01a1n c\u1ea7n \u0111\u01b0\u1ee3c b\u00e1o c\u00e1o l\u00ean ban qu\u1ea3n l\u00fd.<\/p>\n<\/li>\n<\/ul>\n<h2>Suy ngh\u0129 cu\u1ed1i c\u00f9ng v\u1ec1 \u0111\u1ed9ng l\u1ef1c \u0111\u1ed9i nh\u00f3m \ud83d\udca1<\/h2>\n<p>X\u00e2y d\u1ef1ng m\u1ed9t \u0111\u1ed9i nh\u00f3m Agile l\u00e0 h\u00e0nh tr\u00ecnh c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c. M\u00e2u thu\u1eabn l\u00e0 h\u1ec7 qu\u1ea3 t\u1ef1 nhi\u00ean khi con ng\u01b0\u1eddi l\u00e0m vi\u1ec7c c\u00f9ng nhau \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p. B\u1eb1ng c\u00e1ch coi m\u00e2u thu\u1eabn nh\u01b0 d\u1eef li\u1ec7u thay v\u00ec v\u1ea5n \u0111\u1ec1 c\u1ea7n gi\u1ea5u k\u00edn, c\u00e1c \u0111\u1ed9i nh\u00f3m c\u00f3 th\u1ec3 khai ph\u00e1 \u0111\u01b0\u1ee3c nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc h\u01a1n v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n ch\u1eb7t h\u01a1n. Tr\u1ecdng t\u00e2m v\u1eabn l\u00e0 c\u00f4ng vi\u1ec7c v\u00e0 con ng\u01b0\u1eddi, \u0111\u1ea3m b\u1ea3o quy tr\u00ecnh h\u1ed7 tr\u1ee3 s\u1ee9 m\u1ec7nh.<\/p>\n<p>H\u00e3y nh\u1edb r\u1eb1ng Scrum Master t\u1ed3n t\u1ea1i \u0111\u1ec3 ph\u1ee5c v\u1ee5 \u0111\u1ed9i nh\u00f3m, ch\u1ee9 kh\u00f4ng ph\u1ea3i \u0111\u1ec3 ki\u1ec3m so\u00e1t h\u1ecd. Product Owner t\u1ed3n t\u1ea1i \u0111\u1ec3 \u0111\u1ecbnh h\u01b0\u1edbng, ch\u1ee9 kh\u00f4ng ph\u1ea3i ra l\u1ec7nh t\u1eebng b\u01b0\u1edbc. C\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n t\u1ed3n t\u1ea1i \u0111\u1ec3 x\u00e2y d\u1ef1ng gi\u1ea3i ph\u00e1p ch\u1ea5t l\u01b0\u1ee3ng, ch\u1ee9 kh\u00f4ng ch\u1ec9 tu\u00e2n theo l\u1ec7nh. Khi c\u00e1c vai tr\u00f2 n\u00e0y t\u01b0\u01a1ng t\u00e1c v\u1edbi s\u1ef1 r\u00f5 r\u00e0ng v\u00e0 t\u00f4n tr\u1ecdng, m\u00e2u thu\u1eabn s\u1ebd tr\u1edf th\u00e0nh c\u00f4ng c\u1ee5 ph\u00e1t tri\u1ec3n thay v\u00ec r\u00e0o c\u1ea3n cho th\u00e0nh c\u00f4ng.<\/p>\n<p>Th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c n\u00e0y m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n. Khuy\u1ebfn kh\u00edch \u0111\u1ed1i tho\u1ea1i c\u1edfi m\u1edf. \u01afu ti\u00ean an to\u00e0n v\u1ec1 t\u00e2m l\u00fd. V\u00e0 h\u00e3y nh\u1edb r\u1eb1ng m\u1ed9t \u0111\u1ed9i nh\u00f3m bi\u1ebft tranh lu\u1eadn t\u1ed1t th\u01b0\u1eddng l\u00e0 \u0111\u1ed9i nh\u00f3m suy ngh\u0129 s\u00e2u s\u1eafc. V\u1edbi c\u00e1ch ti\u1ebfp c\u1eadn \u0111\u00fang \u0111\u1eafn, gi\u1ea3i quy\u1ebft m\u00e2u thu\u1eabn tr\u1edf th\u00e0nh n\u0103ng l\u1ef1c c\u1ed1t l\u00f5i th\u00fac \u0111\u1ea9y to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c ti\u1ebfn b\u01b0\u1edbc.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Xung \u0111\u1ed9t l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi trong t\u01b0\u01a1ng t\u00e1c gi\u1eefa con ng\u01b0\u1eddi, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong c\u00e1c nh\u00f3m ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 \u0111ang n\u1ed7 l\u1ef1c \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng&hellip;<\/p>\n","protected":false},"author":1,"featured_media":305,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"Gi\u1ea3i quy\u1ebft m\u00e2u thu\u1eabn trong \u0111\u1ed9i nh\u00f3m Agile: M\u1ed9t h\u01b0\u1edbng d\u1eabn th\u1ef1c ti\u1ec5n \ud83e\udd1d","_yoast_wpseo_metadesc":"H\u1ecdc c\u00e1ch h\u1ed7 tr\u1ee3 gi\u1ea3i quy\u1ebft m\u00e2u thu\u1eabn trong c\u00e1c \u0111\u1ed9i nh\u00f3m Agile. Kh\u00e1m ph\u00e1 c\u00e1c k\u1ef9 thu\u1eadt qu\u1ea3n l\u00fd m\u00e2u thu\u1eabn v\u1ec1 nhi\u1ec7m v\u1ee5 v\u00e0 m\u1ed1i quan h\u1ec7 nh\u1eb1m c\u1ea3i thi\u1ec7n \u0111\u1ed9ng l\u1ef1c \u0111\u1ed9i nh\u00f3m v\u00e0 hi\u1ec7u su\u1ea5t giao h\u00e0ng.","inline_featured_image":false,"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[12],"tags":[5,11],"class_list":["post-304","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agile","tag-academic","tag-agile"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gi\u1ea3i quy\u1ebft m\u00e2u thu\u1eabn trong \u0111\u1ed9i nh\u00f3m Agile: M\u1ed9t h\u01b0\u1edbng d\u1eabn th\u1ef1c ti\u1ec5n \ud83e\udd1d<\/title>\n<meta name=\"description\" content=\"H\u1ecdc c\u00e1ch h\u1ed7 tr\u1ee3 gi\u1ea3i quy\u1ebft m\u00e2u thu\u1eabn trong c\u00e1c \u0111\u1ed9i nh\u00f3m Agile. 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