{"id":266,"date":"2026-03-25T09:11:02","date_gmt":"2026-03-25T09:11:02","guid":{"rendered":"https:\/\/www.go-deck.com\/ja\/reduce-customer-churn-detailed-journey-maps\/"},"modified":"2026-03-25T09:11:02","modified_gmt":"2026-03-25T09:11:02","slug":"reduce-customer-churn-detailed-journey-maps","status":"publish","type":"post","link":"https:\/\/www.go-deck.com\/ja\/reduce-customer-churn-detailed-journey-maps\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\uff1a\u8a73\u7d30\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30c1\u30e3\u30fc\u30f3\u3092\u524a\u6e1b\u3059\u308b"},"content":{"rendered":"<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30c1\u30e3\u30fc\u30f3\u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306b\u3068\u3063\u3066\u9759\u304b\u306a\u308b\u8ab2\u984c\u3067\u3059\u3002\u591a\u304f\u306e\u5834\u5408\u3001\u5c0f\u3055\u306a\u4e0d\u6e80\u304c\u6642\u9593\u3068\u3068\u3082\u306b\u84c4\u7a4d\u3055\u308c\u3001\u5f90\u3005\u306b\u767a\u751f\u3057\u307e\u3059\u3002\u9867\u5ba2\u304c\u96e2\u8131\u3059\u308b\u969b\u3001\u305d\u308c\u306f\u305f\u3044\u3066\u3044\u5358\u4e00\u306e\u6df1\u523b\u306a\u51fa\u6765\u4e8b\u306b\u3088\u308b\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u8907\u6570\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u308f\u305f\u308b\u4e00\u8cab\u6027\u306e\u306a\u3044\u4f53\u9a13\u304c\u539f\u56e0\u3067\u3059\u3002\u3053\u3046\u3057\u305f\u640d\u5931\u3092\u9632\u3050\u305f\u3081\u306b\u306f\u3001\u7d44\u7e54\u304c\u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u3092\u53ef\u8996\u5316\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u3053\u306b\u8a73\u7d30\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u91cd\u8981\u6027\u304c\u73fe\u308c\u307e\u3059\u3002\u9867\u5ba2\u304c\u3069\u306e\u3088\u3046\u306b\u884c\u52d5\u3059\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u96e2\u8131\u306b\u7e4b\u304c\u308b\u524d\u306b\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u306e\u30ac\u30a4\u30c9\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u6d3b\u7528\u3057\u3066\u3001\u52b9\u679c\u7684\u306b\u30c1\u30e3\u30fc\u30f3\u3092\u524a\u6e1b\u3059\u308b\u65b9\u6cd5\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002\u30c1\u30e3\u30fc\u30f3\u306e\u30e1\u30ab\u30cb\u30ba\u30e0\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306e\u69cb\u9020\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u91cd\u8996\u3057\u305f\u6226\u7565\u3092\u5b9f\u884c\u3059\u308b\u305f\u3081\u306e\u5b9f\u8df5\u7684\u306a\u30b9\u30c6\u30c3\u30d7\u3092\u691c\u8a0e\u3057\u307e\u3059\u3002\u3053\u3053\u306b\u306f shortcuts \u306f\u3042\u308a\u307e\u305b\u3093\u3002\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3057\u3001\u9577\u671f\u7684\u306a\u53ce\u76ca\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306e\u69cb\u9020\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Cartoon infographic illustrating how to reduce customer churn using detailed journey maps, featuring a colorful customer lifecycle path with phases Awareness, Onboarding, Usage, Renewal, and Advocacy, an emotional curve overlay showing customer sentiment, highlighted friction points with practical solutions, and key retention metrics including churn rate, NPS, and customer lifetime value\" decoding=\"async\" src=\"https:\/\/www.go-deck.com\/wp-content\/uploads\/2026\/03\/reduce-customer-churn-journey-map-infographic.jpg\"\/><\/figure>\n<\/div>\n<h2>\u30c1\u30e3\u30fc\u30f3\u306e\u30b3\u30b9\u30c8\u3068\u539f\u56e0\u3092\u7406\u89e3\u3059\u308b 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\ud83d\udee0\ufe0f<\/h2>\n<p>\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u306f\u5354\u50cd\u4f5c\u696d\u3067\u3059\u3002\u55b6\u696d\u3001\u30b5\u30dd\u30fc\u30c8\u3001\u88fd\u54c1\u30c1\u30fc\u30e0\u304b\u3089\u306e\u30c7\u30fc\u30bf\u304c\u5fc5\u8981\u3067\u3059\u3002\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3059\u308b\u30de\u30c3\u30d7\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u3001\u3053\u306e\u69cb\u9020\u5316\u3055\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u306b\u5f93\u3063\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3>\u30b9\u30c6\u30c3\u30d71\uff1a\u5b9a\u91cf\u7684\u30fb\u5b9a\u6027\u7684\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b<\/h3>\n<p>\u4e8b\u5b9f\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002\u5206\u6790\u30c7\u30fc\u30bf\u3092\u898b\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u3069\u3053\u3067\u96e2\u8131\u3057\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002\u6b21\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30b5\u30dd\u30fc\u30c8\u306e\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30c8\u3001\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u9332\u97f3\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002\u6570\u5024\u3068\u7269\u8a9e\u306e\u4e21\u65b9\u304c\u5fc5\u8981\u3067\u3059\u3002\u6570\u5024\u306f\u4f55\u304c\u8d77\u304d\u305f\u304b\u3092\u6559\u3048\u3066\u304f\u308c\u307e\u3059\u3002\u7269\u8a9e\u306f\u306a\u305c\u305d\u306e\u3053\u3068\u304c\u8d77\u304d\u305f\u304b\u3092\u6559\u3048\u3066\u304f\u308c\u307e\u3059\u3002<\/p>\n<h3>\u30b9\u30c6\u30c3\u30d72\uff1a\u9867\u5ba2\u30da\u30eb\u30bd\u30ca\u3092\u5b9a\u7fa9\u3059\u308b<\/h3>\n<p>\u3059\u3079\u3066\u306e\u9867\u5ba2\u304c\u540c\u3058\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6b69\u3080\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30d1\u30ef\u30fc\u30e6\u30fc\u30b6\u30fc\u306f\u521d\u5fc3\u8005\u304c\u5fc5\u8981\u3068\u3059\u308b\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u30b9\u30c6\u30c3\u30d7\u3092\u30b9\u30ad\u30c3\u30d7\u3059\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u4eba\u53e3\u7d71\u8a08\u3001\u884c\u52d5\u3001\u76ee\u7684\u306b\u57fa\u3065\u3044\u3066\u660e\u78ba\u306a\u30da\u30eb\u30bd\u30ca\u3092\u5b9a\u7fa9\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30da\u30eb\u30bd\u30ca\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u304c\u5927\u304d\u304f\u7570\u306a\u308b\u5834\u5408\u306f\u3001\u305d\u308c\u305e\u308c\u5225\u3005\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3>\u30b9\u30c6\u30c3\u30d73\uff1a\u30d5\u30a7\u30fc\u30ba\u3068\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u6982\u8aac\u3059\u308b<\/h3>\n<p>\u95a2\u4fc2\u6027\u3092\u6642\u9593\u9806\u306e\u30d5\u30a7\u30fc\u30ba\u306b\u5206\u89e3\u3057\u307e\u3059\u3002\u4e00\u822c\u7684\u306a\u30d5\u30a7\u30fc\u30ba\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059\uff1a<\/p>\n<ul>\n<li>\u8a8d\u77e5\u3068\u767a\u898b<\/li>\n<li>\u691c\u8a0e\u3068\u8cfc\u5165<\/li>\n<li>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u6d3b\u6027\u5316<\/li>\n<li>\u5b9a\u671f\u7684\u306a\u5229\u7528\u3068\u4fa1\u5024\u306e\u5b9f\u73fe<\/li>\n<li>\u66f4\u65b0\u3068\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc<\/li>\n<\/ul>\n<p>\u5404\u30d5\u30a7\u30fc\u30ba\u3054\u3068\u306b\u3001\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30e1\u30fc\u30eb\u3001\u5e83\u544a\u3001\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u3001\u30a2\u30d7\u30ea\u753b\u9762\u3001\u30b5\u30dd\u30fc\u30c8\u306e\u3084\u308a\u53d6\u308a\u3092\u542b\u307f\u307e\u3059\u3002<\/p>\n<h3>\u30b9\u30c6\u30c3\u30d74\uff1a\u611f\u60c5\u66f2\u7dda\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b<\/h3>\n<p>\u3053\u308c\u306f\u96e2\u8131\u524a\u6e1b\u306b\u304a\u3044\u3066\u6700\u3082\u91cd\u8981\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u307e\u305f\u306f\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u306b\u3001\u5404\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u306e\u611f\u60c5\u3092\u5426\u5b9a\u7684\u304b\u3089\u80af\u5b9a\u7684\u307e\u3067\u306e\u30b9\u30b1\u30fc\u30eb\u3067\u8a55\u4fa1\u3057\u3066\u3082\u3089\u3044\u307e\u3059\u3002\u3069\u3053\u3067\u7dda\u304c\u4e0b\u304c\u308a\u307e\u3059\u304b\uff1f\u305d\u308c\u304c\u3042\u306a\u305f\u306e\u96e2\u8131\u30ea\u30b9\u30af\u3067\u3059\u3002\u8ab2\u91d1\u30d5\u30a7\u30fc\u30ba\u3067\u4e0b\u304c\u3063\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u4fa1\u683c\u306b\u95a2\u3059\u308b\u6df7\u4e71\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u30ed\u30b0\u30a4\u30f3\u30d5\u30a7\u30fc\u30ba\u3067\u4e0b\u304c\u3063\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u6280\u8853\u7684\u306a\u554f\u984c\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>\u30b9\u30c6\u30c3\u30d75\uff1a\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3059\u308b<\/h3>\n<p>\u611f\u60c5\u66f2\u7dda\u3092\u904b\u7528\u30c7\u30fc\u30bf\u3068\u4e00\u7dd2\u306b\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u4ee5\u4e0b\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\uff1a<\/p>\n<ul>\n<li>\u30e6\u30fc\u30b6\u30fc\u304c\u9ad8\u8ca0\u8377\u3092\u5f37\u3044\u3089\u308c\u308b\u72b6\u6cc1\u3002<\/li>\n<li>\u30b9\u30c6\u30c3\u30d7\u9593\u306e\u5f85\u3061\u6642\u9593\u304c\u9577\u3044\u3002<\/li>\n<li>\u6df7\u4e71\u3092\u62db\u304f\u7528\u8a9e\u3002<\/li>\n<li>\u30ea\u30f3\u30af\u5207\u308c\u3084\u30a8\u30e9\u30fc\u30e1\u30c3\u30bb\u30fc\u30b8\u3002<\/li>\n<\/ul>\n<h2>\u4e00\u822c\u7684\u306a\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3068\u89e3\u6c7a\u7b56 \ud83d\udccb<\/h2>\n<p>\u4ee5\u4e0b\u306e\u8868\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3067\u898b\u3089\u308c\u308b\u5178\u578b\u7684\u306a\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u3068\u3001\u305d\u308c\u3089\u304c\u96e2\u8131\u306b\u3069\u306e\u3088\u3046\u306b\u95a2\u9023\u3057\u3066\u3044\u308b\u304b\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u81ea\u793e\u306e\u30de\u30c3\u30d7\u3092\u691c\u8a3c\u3059\u308b\u969b\u306e\u53c2\u8003\u3068\u3057\u3066\u3054\u5229\u7528\u304f\u3060\u3055\u3044\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th>\u30d5\u30a7\u30fc\u30ba<\/th>\n<th>\u6469\u64e6\u30dd\u30a4\u30f3\u30c8<\/th>\n<th>\u9867\u5ba2\u306e\u611f\u60c5<\/th>\n<th>\u96e2\u8131\u3078\u306e\u5f71\u97ff<\/th>\n<th>\u6f5c\u5728\u7684\u306a\u89e3\u6c7a\u7b56<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0<\/td>\n<td>\u5fc5\u9808\u9805\u76ee\u304c\u591a\u3059\u304e\u308b<\/td>\n<td>\u30a4\u30e9\u30a4\u30e9\u3057\u3066\u3044\u308b<\/td>\n<td>\u9ad8\u3044<\/td>\n<td>\u9805\u76ee\u3092\u5fc5\u9808\u4e8b\u9805\u306b\u7d5e\u308b\uff1b\u30d7\u30ed\u30b0\u30ec\u30c3\u30b7\u30d6\u30d7\u30ed\u30d5\u30a1\u30a4\u30ea\u30f3\u30b0\u3092\u6d3b\u7528\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr>\n<td>\u30b5\u30dd\u30fc\u30c8<\/td>\n<td>\u9577\u3044\u4fdd\u7559\u6642\u9593<\/td>\n<td>\u4e0d\u5b89\u306a<\/td>\n<td>\u9ad8\u3044<\/td>\n<td>\u8fc5\u901f\u306a\u56de\u7b54\u306e\u305f\u3081\u306b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\uff1b\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr>\n<td>\u8acb\u6c42<\/td>\n<td>\u4fa1\u683c\u69cb\u9020\u304c\u4e0d\u660e\u77ad<\/td>\n<td>\u6df7\u4e71\u3057\u3066\u3044\u308b<\/td>\n<td>\u4e2d\u7a0b\u5ea6<\/td>\n<td>\u8acb\u6c42\u66f8\u3092\u660e\u78ba\u306b\u3059\u308b\uff1b\u8ab2\u91d1\u306b\u95a2\u3059\u308bFAQ\u3092\u8ffd\u52a0\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr>\n<td>\u5229\u7528\u72b6\u6cc1<\/td>\n<td>\u8907\u96d1\u306a\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3<\/td>\n<td>\u5727\u5012\u3055\u308c\u3066\u3044\u308b<\/td>\n<td>\u4e2d\u7a0b\u5ea6<\/td>\n<td>UI\u3092\u7c21\u7d20\u5316\u3059\u308b\uff1b\u30c4\u30fc\u30eb\u30c1\u30c3\u30d7\u3084\u30ac\u30a4\u30c9\u4ed8\u304d\u30c4\u30a2\u30fc\u3092\u8ffd\u52a0\u3059\u308b\u3002<\/td>\n<\/tr>\n<tr>\n<td>\u66f4\u65b0<\/td>\n<td>\u7a4d\u6975\u7684\u306a\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u306a\u3057<\/td>\n<td>\u653e\u7f6e\u3055\u308c\u305f<\/td>\n<td>\u9ad8<\/td>\n<td>\u5229\u7528\u72b6\u6cc1\u306e\u8981\u7d04\u3068\u66f4\u65b0\u30aa\u30d5\u30a1\u30fc\u3092\u65e9\u671f\u306b\u9001\u4fe1\u3059\u308b\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\u6469\u64e6\u306e\u89e3\u6d88\u3068\u30e6\u30fc\u30b6\u30fc\u306e\u7dad\u6301\u306b\u5411\u3051\u305f\u6226\u7565 \ud83d\ude80<\/h2>\n<p>\u30de\u30c3\u30d7\u304c\u5b8c\u6210\u3059\u308c\u3070\u3001\u884c\u52d5\u306e\u305f\u3081\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u304c\u624b\u306b\u5165\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u306f\u3001\u8abf\u67fb\u7d50\u679c\u306b\u57fa\u3065\u3044\u3066\u5b9f\u65bd\u3059\u308b\u5177\u4f53\u7684\u306a\u6226\u7565\u3067\u3059\u3002<\/p>\n<h3>1. \u4e3b\u52d5\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3<\/h3>\n<p>\u9867\u5ba2\u304c\u8cea\u554f\u3059\u308b\u306e\u3092\u5f85\u305f\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3067\u7279\u5b9a\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u6df7\u4e71\u304c\u898b\u3089\u308c\u308b\u5834\u5408\u306f\u3001\u7a4d\u6975\u7684\u306b\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u9001\u4fe1\u3057\u307e\u3057\u3087\u3046\u3002\u305f\u3068\u3048\u3070\u3001API\u7d71\u5408\u306e\u969b\u306b\u30e6\u30fc\u30b6\u30fc\u304c\u983b\u7e41\u306b\u8a70\u307e\u308b\u5834\u5408\u3001\u305d\u306e\u6bb5\u968e\u306b\u9054\u3057\u305f\u6642\u70b9\u3067\u81ea\u52d5\u7684\u306b\u30c1\u30e5\u30fc\u30c8\u30ea\u30a2\u30eb\u52d5\u753b\u3092\u9001\u4fe1\u3057\u307e\u3059\u3002\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3059\u308b\u3053\u3068\u3067\u3001\u6469\u64e6\u304c\u8efd\u6e1b\u3055\u308c\u307e\u3059\u3002<\/p>\n<h3>2. \u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/h3>\n<p>\u4e00\u822c\u7684\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u3057\u3070\u3057\u3070\u7121\u8996\u3055\u308c\u307e\u3059\u3002\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3066\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u307e\u3057\u3087\u3046\u3002\u30e6\u30fc\u30b6\u30fc\u304c2\u9031\u9593\u30ed\u30b0\u30a4\u30f3\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u306f\u3001\u30ea\u30bf\u30fc\u30f3\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u958b\u59cb\u3057\u307e\u3059\u3002\u91cd\u5ea6\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u306f\u30d9\u30fc\u30bf\u6a5f\u80fd\u3078\u306e\u62db\u5f85\u3092\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u3001\u305d\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u8ab0\u3067\u3001\u305d\u306e\u77ac\u9593\u306b\u4f55\u304c\u5fc5\u8981\u304b\u3092\u6559\u3048\u3066\u304f\u308c\u307e\u3059\u3002<\/p>\n<h3>3. 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\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b<\/h3>\n<p>\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u5b9f\u969b\u306b\u88fd\u54c1\u306b\u53cd\u6620\u3055\u308c\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30e6\u30fc\u30b6\u30fc\u304c\u7279\u5b9a\u306e\u6a5f\u80fd\u306b\u3064\u3044\u3066\u7e70\u308a\u8fd4\u3057\u4e0d\u6e80\u3092\u8ff0\u3079\u308b\u5834\u5408\u306f\u3001\u305d\u308c\u3092\u8a8d\u77e5\u3057\u3001\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u66f4\u65b0\u3057\u307e\u3057\u3087\u3046\u3002\u9867\u5ba2\u304c\u81ea\u5206\u306e\u610f\u898b\u304c\u884c\u52d5\u306b\u3064\u306a\u304c\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3068\u3001\u5fe0\u8aa0\u5fc3\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002\u5909\u66f4\u5c65\u6b74\u3084\u300c\u3042\u306a\u305f\u304c\u6c42\u3081\u305f\u3001\u79c1\u305f\u3061\u304c\u5b9f\u88c5\u3057\u305f\u300d\u3068\u3044\u3063\u305f\u30bb\u30af\u30b7\u30e7\u30f3\u3092\u8868\u793a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h2>\u6210\u529f\u3068\u5f71\u97ff\u306e\u6e2c\u5b9a \ud83d\udcc8<\/h2>\n<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306b\u57fa\u3065\u3044\u3066\u5909\u66f4\u3092\u5b9f\u65bd\u3057\u305f\u5f8c\u306f\u3001\u7d50\u679c\u3092\u6e2c\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u306e\u6307\u6a19\u3092\u4f7f\u3063\u3066\u9032\u6357\u3092\u8ffd\u8de1\u3057\u307e\u3057\u3087\u3046\uff1a<\/p>\n<ul>\n<li><strong>\u9867\u5ba2\u96e2\u8131\u7387\uff1a<\/strong>\u5931\u308f\u308c\u305f\u9867\u5ba2\u306e\u5272\u5408\u3002\u4f4e\u4e0b\u50be\u5411\u3092\u76ee\u6307\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\uff1a<\/strong>\u5fe0\u8aa0\u5fc3\u3068\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff08CLV\uff09\uff1a<\/strong>\u7dad\u6301\u3055\u308c\u305f\u9867\u5ba2\u304c\u3088\u308a\u591a\u304f\u306e\u53ce\u76ca\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u793a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u4fa1\u5024\u5230\u9054\u6642\u9593\uff1a<\/strong>\u65b0\u898f\u30e6\u30fc\u30b6\u30fc\u304c\u30b3\u30a2\u306a\u5229\u70b9\u3092\u5b9f\u611f\u3059\u308b\u307e\u3067\u306b\u304b\u304b\u308b\u6642\u9593\u3002<\/li>\n<li><strong>\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u306e\u4ef6\u6570\uff1a<\/strong>\u3053\u3053\u3067\u306e\u6e1b\u5c11\u306f\u3001\u6469\u64e6\u30dd\u30a4\u30f3\u30c8\u304c\u6e1b\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u6307\u6a19\u3092\u6bce\u6708\u8ffd\u8de1\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u958b\u59cb\u524d\u306b\u8a2d\u5b9a\u3057\u305f\u30d9\u30fc\u30b9\u30e9\u30a4\u30f3\u3068\u6bd4\u8f03\u3057\u307e\u3057\u3087\u3046\u3002\u3053\u306e\u30c7\u30fc\u30bf\u304c\u3001\u4f53\u9a13\u6700\u9069\u5316\u3078\u306e\u6295\u8cc7\u306e\u6b63\u5f53\u6027\u3092\u88cf\u4ed8\u3051\u307e\u3059\u3002<\/p>\n<h2>\u907f\u3051\u305f\u3044\u4e00\u822c\u7684\u306a\u843d\u3068\u3057\u7a74 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